Public Disclosures
Licensing information
Altin Financial Services Limited (FSP726654, trading as Altin Financial Services) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.
Nature and scope of the advice
| • Residential home loan | • Construction loan | • Commercial property loan |
| • Lifestyle block loan | • Property development loan |
| • ANZ | • ASB | • BNZ |
| • Westpac | • SBS Bank | • The Cooperative Bank |
| • Bank of China | • Sovereign | • Kookmin Bank |
| • Asap Finance | • Cressida Capital | • Liberty |
| • Southern Cross Finance | • XE | • Zip Business |
| • CFML | • TSB | • First Mortgage Trust |
| • Merx | • BDR | • Heartland Bank |
| • Prospa | • Resimac | • Avanti Finance |
| • Bluestone | • Peppermoney | • ICBC |
Fees or expenses
Altin Financial Services do not charge clients fees, expenses or any other amount for the financial advice we provide. However, we may charge you for the clawback that a product provider charges us in case you cancel or refinance your mortgage within a certain period once the loan is settled.
Altin Financial Services is paid in the form of commission from the lenders, through which we place business. The amount of the commission we receive depends on the lenders, product type and premium. Typically we receive an upfront commission of 0.1%-1.5%, and a trail commission of 0.1%~1.5%. We will provide more specific details of these commissions once we have talked to you and understand your needs at the time our advice is given.
Complaints handling and dispute resolution
If you are not satisfied with our service or financial advice, please tell us as soon as possible.
• Call: (09) 688-2456
• Email: info@altinfsl.com
• Write to: Unit 33, 11 Northside Drive, Westgate, Auckland 0814
When we receive a complaint;
• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 5 business days.
• We may contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them.
• If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Dispute Resolution Service. Financial Dispute Resolution Service provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.
To contact Financial Dispute Resolution Service;
• Call: 0800 347 257
• Email: info@fscl.org.nz
• Write to: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
Duties information
Altin Financial Services Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to;
• give priority to your interests;
• exercise care, diligence, and skill;
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.
Contact Details
Altin Financial Services Limited (FSP726654, trading as Altin Financial Services) is the Financial Advice Provider;
• Call: (09) 688-2456
• Email: info@altinfsl.com
• Write to: Unit 33, 11 Northside Drive, Westgate, Auckland 0814
A written copy of this information is available upon request.