Privacy Policy

This privacy statement sets out Altin Financial Services practices relating to the collection, storage, use and disclosure of personal information.

‘Altin Financial Services’ means Altin Financial Services Limited.

How and why we collect your personal information

We collect ‘personal information’ specific to, and required for, the services and products that we provide to our clients.
We use this for purposes including, but not limited to

  •  assessing and managing your insurance application and policy
  • communicating with you about our products and services
  • administering claims
  • managing and processing payments

If the information required is not provided, Altin Financial Services may not be able to provide the services you require.

Disclosure of your personal information to third parties

We may seek the services of relevant third party suppliers (eg. insurers, agents, loss adjusters, risk managers, investment managers, researchers, technology service providers, mailing houses etc.) to carry out specialised activities.

 

Where your personal information is provided to these third parties to enable them to perform their agreed activities, they are required to abide by the Privacy Act and use the personal information provided for the sole purpose of supplying their specific services.

 

We may disclose your personal information to a third party if we are required to comply with any laws in New Zealand or overseas that apply to us, to you, or the services we provide.

 

Security and access to your personal information

We will take reasonable steps to protect any personal information that we hold from misuse, interference and loss, and to protect it from unauthorised access, modification and disclosure. Personal information is normally kept in accordance with our internal retention policies. The Privacy Act gives you the right to access and correct personal information held by us. Please contact us if you:

   • would like to access or revise your personal information; or
   • believe that the information we currently have on record is incorrect or incomplete. 

Generally we will send you electronic copies of any information we provide to you. We may charge you reasonable expenses for costs incurred in accessing your personal information (including searching and copying costs). 

If you have a complaint relating to your personal information please email asina@altinfsl.com or write to:

Unit 33
11 Northside Drive
Westgate
Auckland 0814